Return of Purchased Goods
Products purchased in the online store may be exchanged or returned without providing a reason within 14 days from the date of receiving the order. Returned products must be in unused condition and in their original packaging.
How to do it?
- Notify us of your intention to return the purchased product by email: reklamacje@donegal.com.pl
- Fill in the return form: download return form
- Prepare the product for return. Pack it securely to prevent damage during transport. Include the completed return form in the package.
- Send the parcel to the following address:
Donegal sp. z o.o.
Complaints Department
ul. Krakowska 154
35-506 Rzeszów
Poland
The cost of returning the products is covered by the customer.
- The refund will be issued to the bank account indicated in the form within 14 days after receiving and inspecting the returned product.
Complaint Procedure
Donegal brand accessories are covered by a 2-year warranty. If the purchased product is defective or damaged, it may be subject to a complaint.
How to do it?
- Submit a complaint regarding the product by email: reklamacje@donegal.com.pl
- Fill in the complaint form: download complaint form
- Prepare the product for shipment. Pack it securely to prevent damage during transport. Include the completed complaint form in the package.
- Send the parcel to the following address:
Donegal sp. z o.o.
Complaints Department
ul. Krakowska 154
35-506 Rzeszów
Poland
- The complaint will be processed within a maximum of 14 days from the date of receiving the complaint.
- In the case of a justified complaint, Donegal will fully cover the documented costs incurred by the customer.